Pre-Order Deposit Policy

At Aristo Watch, we understand the thrill of acquiring a coveted timepiece. This pre-order deposit policy outlines our commitment to ensuring transparency and customer satisfaction throughout the entire acquisition process. By placing a deposit, you secure your place in the queue for a specific watch, and we commit to diligently pursuing its acquisition on your behalf. By making a pre-order deposit to Aristo Watch, you acknowledge and agree to comply with the terms outlined below:

1. Deposits for Exceptional Timepieces:

1.1 Securing Your Place: Placing a non-refundable deposit secures your position in the queue for your chosen watch.

1.2 Order Periods: Lead times vary for different watches. Generally, we expect the order period to be 7 to 14 days. However, some special models or limited edition watches will be subject to a significantly longer period. We will notify you as soon as possible regarding the expected order time for these special cases. The product page estimated order period is for your reference only. We encourage you to contact our customer service team if you have any questions prior to placing your deposit.

1.3 Unforeseen Circumstances: While we strive to fulfill all pre-orders, unforeseen circumstances beyond our control, such as supplier limitations, and discontinued models, may occasionally make it impossible to acquire the watch.

1.4 Payment Deadline: Customers must settle the full payment within 30 days when the pre-order watch arrives to us. If the full payment cannot be made before the deadline, the deposit will be forfeited and no refund will be given under any circumstances.

2. Transparency in Refunding Deposits:

2.1 Full Refund Guarantee: In the event that we cannot fulfill your pre-order, your deposit will be refunded in full to your original payment method.

2.2 Transaction Fees: Please be aware that third-party payment providers or banks may levy transaction fees or currency conversion charges during the refund process. These charges are your responsibility to bear.\

2.3 Alternative Refund Option: Upon your request, we can offer a refund via bank transfer. However, any associated bank fees will be deducted from the deposit amount refunded.

3. Open Communication, Exceptional Service:

3.1 Keeping You Informed: We value open communication and will keep you updated throughout the pre-order process. We will notify you of any unexpected delays or if we are unable to complete your order as requested.

3.2 Dedicated Customer Support: Our customer service team is available to address any questions or concerns you may have regarding your pre-order deposit. Please do not hesitate to contact us.

4. A Commitment to Transparency:

4.1 Non-refundable Deposits: Please note that pre-order deposits are non-refundable unless we are unable to fulfill your order.

4.2 Lead Time Confirmation: It is your responsibility to confirm the order period for your chosen watch before placing a deposit. The estimated order period listed on the product page is provided for your reference only.

4.3 Potential Transaction Fees: You may be responsible for transaction fees and currency conversion charges during the refund process.

At Aristo Watch, we value your trust and are committed to providing you with an exceptional experience. This pre-order deposit policy reflects our dedication to transparency and customer satisfaction. We strive to make your journey towards acquiring your dream timepiece as smooth and seamless as possible. Should you have any questions, we welcome you to reach out to us using the contact information listed below. Our team is standing by to provide any assistance or information you may need regarding your pre-order and purchase experience.

Aristo Watch & Jewellery Limited

Email: [email protected]

Phone: +60 18-666 7222 or +852 5922 1288

Thank you for taking the time to review our Pre-Order Deposit Policy.